Hello, I'm Criss

I am a

Graduated with commendantion from MSc Information Technology at University of Aberdeen, UK. Experience in Web developing projects, Skilled Database Developer, Data Analysis and Reports, Dashboards with Power BI. Experienced on Customer technical support and sales.

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foto

SERVICES

Developer

  • Frontend
  • Javascript
  • Database
  • Html5
  • CSS3
  • Python


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DATA ANALIST

  • SQL
  • Databases
  • Reports
  • Dashboards
  • Data Analysis
  • Querys
  • Power Bi


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CUSTOMER SUPPORT ENGINEER

  • Customer Support
  • Video/Phone, Emails
  • Ticket Solving SalesFroce
  • Sales


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WORK HISTORY

Currently

Freelancer

Developer

•Developing Web-applications for local and small business.
•Data analysis and creating reports, Dashboards, charts, graphics for businnesses decisions.
•Consulting and advising local businesses on their technological needs.

2021

BlueYonder

Support Engineer

• Use information in technical diagrams, schematics, and manuals to troubleshoot the specific software used by Blue Yonder on operations. Such as Warehouse Management System.
• Remote troubleshooting with video calls, emails, phone call, for clients around the world.
• Assist customers with the software and patches.
• Use Salesforce to solve tickets, answer client's comments, and follow up emails.

2020

SofTech Durango

Software Engineer

• Manage and maintain the database.
• Data analytics for electoral campaigns.
• Create reports and display data in a user friendly way.
• Banner designs, posters, digital designs among others.
• Logos designs, Canvas.
• Customer Support

2017

Teleperformance

Customer Support Agent

• Customer support service for a mayor airline.
• Sales to customers.
• Answer calls from customers to solve their needs.
• Use company's software to change tickets assign seats and add luggage.

2015

Secretaria Educacion Publica

Administrative Assistance

•Handeling Administrative requests and queries from manager.
•Preparing reports and maintaining filling system.
•Organizing and scheduling appointments with admin software.
•MS Excel

EDUCATION

2019

Master degree


MSc Science
Information Technology

University of Aberdeen, Scotland UK.

2011

Bachelor degree


Software Engineer

Durango Technical Institute, Durango Mexico.

PROJECTS

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CRISS OBD NEVAREZ


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