Master degree
MSc Science
Information Technology
University of Aberdeen, Scotland UK.
Graduated with commendantion from MSc Information Technology at University of Aberdeen, UK. Experience in Web developing projects, Skilled Database Developer, Data Analysis and Reports, Dashboards with Power BI. Experienced on Customer technical support and sales.
•Developing Web-applications for local and small business.
•Data analysis and creating reports, Dashboards, charts, graphics for businnesses decisions.
•Consulting and advising local businesses on their technological
needs.
• Use information in technical diagrams, schematics, and
manuals to troubleshoot the specific software used by
Blue Yonder on operations. Such as Warehouse Management System.
• Remote troubleshooting with video calls, emails, phone call,
for clients around the world.
• Assist customers with the software and patches.
• Use Salesforce to solve tickets, answer client's
comments, and follow up emails.
• Manage and maintain the database.
• Data analytics for electoral campaigns.
• Create reports and display data in a user friendly way.
• Banner designs, posters, digital designs among others.
• Logos designs, Canvas.
• Customer Support
• Customer support service for a mayor airline.
• Sales to customers.
• Answer calls from customers to solve their needs.
• Use company's software to change tickets assign seats and
add luggage.
•Handeling Administrative requests and queries from manager.
•Preparing reports and maintaining filling system.
•Organizing and scheduling appointments with admin software.
•MS Excel
University of Aberdeen, Scotland UK.
Durango Technical Institute, Durango Mexico.